A day after FanDuel’s traditional, salary-cap daily fantasy sports platform was offline for more than two hours, the company announced Monday afternoon that all net losses to all the contests will be refunded in site credits.
According to numerous reports on X, FanDuel’s DFS site went down a little before 11 a.m. ET Sunday — two hours before kickoff to the season’s first full slate of NFL action.
The outage was not fixed until sometime after kickoff to the 1 p.m. ET games, meaning customers could not enter new lineups, and perhaps more troublesome, no one could edit lineups already entered into tournaments.
A sampling from across X showed a lot of upset customers.
In addition to its normal suite of contests, FanDuel was offering a pair of user-friendly specials for NFL Week 1, one at a $5 price point and the other at $250, where refunds in the form of site credits were part of the plan. In both of those tournaments, any winning lineups paid out, while any losing entries would be refunded in site credits.
Refunds incoming
Due to the outage, however, additional contests where refunds were not part of the plan going in ended up with a similar outcome. All refunded site credits will be valid for one week, and the company posted a public apology regarding the outage.
“To our DFS customers — we acknowledge that yesterday’s site issue was unacceptable,” came a post on X from FanDuel’s support handle. “NFL Week 1 is supposed to be a joyous time, and we fumbled. The team investigated the issue and has now refunded the net losses to our impacted customers. We remain committed to offering you a better DFS experience and have plenty of fun in store for Week 2 and beyond.”
Calls and texts to FanDuel representatives were not returned as of publication of this story.
